Returns & refunds

30-Day Valhalla Satisfaction Guarantee

We take pride in our 300 DPI print fidelity and premium garments.

• 100% Free Reprint or Refund: If your order arrives misprinted, damaged, defective, or incorrect, we will issue a free reprint or a complete refund immediately.
• Time Window: Please contact our shield-warden support team at skal@ciiloo.com within 30 days of receiving your package with a photo of the defect.
• No Hassle: Because your item is custom-crafted with your unique name and runes, you do not even need to send back the damaged piece.